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FAQ

Frequently Asked Questions

About Illumin8 Content

Illumin8 provides exclusive access to PK's digital library spanning over two decades of work. This includes his timeless research, analysis, and forward-thinking predictions covering business strategy, personal effectiveness, technology trends, and societal evolution.

Content is thoughtfully categorized for easy navigation. You'll find audio and video materials arranged by topics, publication dates, and series collections.

Yes! In addition to PK's extensive archive, subscribers receive access to "Illuminate Monthly" - a devotional series with fresh, tailored content created specifically for Illumin8 members.

New content is added to the platform monthly, ensuring subscribers always have fresh insights to explore.

Subscription & Payment

We offer three flexible subscription options:

  • Monthly subscription: $60/₦96,000
  • Quarterly subscription: $168/₦268,800
  • Annual subscription: $600/₦960,000

We accept credit/debit card payments in any currency through Stripe and Naira payments via Paystack.

We currently do not offer free trials. Our content value speaks for itself from day one of subscription.

We do not offer refunds or money-back guarantees. If you experience payment issues, our support team will assist you promptly.

Subscriptions automatically renew at the end of your billing cycle (monthly, quarterly, or annually). You can cancel anytime, and you won’t be charged in your next billing cycle.

Only Upgrade, you can upgrade your subscription plan at any time. Changes will take effect at the start of your next billing cycle.

Platform Access & Technical Questions

Simply visit bit.ly/illumin8, select your subscription plan, complete payment, and gain immediate access to your dashboard.

Yes, Illumin8 is a web application optimized for both desktop and mobile browsers. No app download required.

Currently, all content is available for streaming only within the platform.

No, Illumin8 is accessible worldwide with no regional restrictions.

While there are no hard device limits, our terms of service require that accounts be used by the subscribing individual only.

Absolutely. We employ industry-standard encryption and security protocols to protect your payment information and account data.

Account Management

Click on forgot password on the login page.

No, account sharing is not permitted under our terms of service. Each subscriber should maintain their individual account.

No, reproduction or redistribution of any content from the Illumin8 library is strictly prohibited.

You can manage all account details through your personal dashboard after logging in.

When your subscription period ends without renewal, access to the content library will be suspended until reactivation.

You can cancel your subscription anytime through your account dashboard. Access will remain active until the end of your current billing cycle.

Customer Support

We offer multiple support channels:

  • Live chat support is available directly on the platform
  • Ticket System on your account dashboard
  • Email support at illumin8@feedbackfromthefuture.com

If you experience challenges during payment processing, our support team can manually assist you, particularly during any system downtime.

Our team typically responds to all inquiries within 24 hours during business days.

Yes, a comprehensive user guide is available in your dashboard after your first login to help you navigate the platform effectively.

Miscellaneous

We welcome content suggestions! Please send your requests to our support email.

For corporate or bulk subscriptions, please contact us directly for custom arrangements.

All subscribers receive notifications about platform updates and new content releases via their registered email address.